Version: 15 September 2026. This version applies to new bookings accepted after it is published. Please save or print a copy with your quotation.

1. Our company and contact details

OHSCompliance is the trading name used on this website by OHS COMPLIANCE, a private company registered in South Africa. In these terms, “we”, “us” and “our” mean this company; “you” means the customer or website user, as the context requires.

Registered company name and legal status: OHS COMPLIANCE — Private Company
Company registration number and place of registration: 2026/398919/07 — Republic of South Africa, Companies and Intellectual Property Commission (CIPC)
Registered office, postal address and address for legal notices: Dreamworks Building, No. 34 7th Street, Linden, Gauteng, 2495, South Africa
Directors: Herman de Jager and Tristan van Niekerk
Email for enquiries, cancellations and complaints: info@ohscompliance.co.za
Telephone and WhatsApp: +27 63 901 4111 · WhatsApp
Website: ohscompliance.co.za
Privacy and access-to-information contact: Address correspondence to the Information Officer at the registered office or info@ohscompliance.co.za, marked “Information Officer”.
Service area and business hours: South Africa. Monday to Friday, 08:00–17:00 South African Standard Time, excluding public holidays. Electronic cancellation notices may be sent outside these hours.

2. Scope, quotations and bookings

These terms cover our website, occupational health and safety training, safety files, audits, inspections, risk assessments and related compliance support. The accepted quotation and course or service description identify what we will supply, the delivery method, dates, location, deliverables, access period where relevant, and any prerequisites.

A request for a quotation is an enquiry and does not itself create a paid booking. A booking is concluded when you accept our written quotation and we confirm acceptance in writing or by another agreed electronic method. We will make the applicable terms available before you commit and give you an opportunity to review the order, correct mistakes and withdraw before concluding it. A payment receipt or automated enquiry acknowledgement alone is not booking confirmation. If we cannot accept an order, we will return any payment for it.

Any special booking conditions must be disclosed before acceptance. A specific written agreement governs the agreed scope where it differs from these general terms, but cannot remove mandatory legal rights or retrospectively erase a description or promise on which you reasonably relied. Material changes require agreement. You may request an electronic copy of the terms and transaction record.

If you book on behalf of an employer or other organisation, you must be authorised to do so. Learners who cannot legally contract independently must be booked through an authorised adult or organisation with any consent required by law. Browsing this website is not consent to marketing, optional tracking, or the early start of a paid service.

3. Accreditation, contractors and NQF credits

3.1 Delivery through contractors

Where a course is advertised as accredited or includes accredited assessment or certification, OHSCompliance arranges the relevant services through appropriately licensed and/or accredited independent contractors or training providers. The applicable accrediting or regulatory body grants the approval. A contractor does not grant regulatory accreditation to OHSCompliance merely by working with us, and a facilitator’s personal licence or registration does not by itself establish provider or course accreditation.

Approval is specific to its holder, scope and validity period, and may also depend on the delivery site, method, assessment arrangements and programme. We will identify the provider, the relevant approving body and its contact details, the accreditation or licence reference, approved scope and certificate issuer before you book any offering described as accredited. Any applicable provider code of conduct and how to access it will also be disclosed.

3.2 No NQF credits unless expressly specified

All courses carry zero NQF credits unless the particular course description and written booking confirmation expressly specify otherwise before booking. A course’s duration, an attendance or completion certificate, an internal assessment, a reference to a unit standard, or a contractor’s accreditation does not automatically make that course credit-bearing.

Where an offering is expressly credit-bearing, its pre-booking information must identify the relevant registered qualification, part-qualification or unit standard, the applicable SAQA identifier, NQF level and credits, provider approval, assessment requirements and the process for recording successful achievement. Attendance alone does not earn credits. If the advertised details and quotation conflict, we will resolve the discrepancy before you commit; this general notice does not cancel an express accreditation or credit promise already made to you.

3.3 Certificates and suitability

For non-credit-bearing courses, certificates record attendance, completion or the outcome of the stated course assessment, as applicable. They are not represented as NQF qualifications or formal statements of NQF credit. The course information will explain who issues the certificate and the conditions for receiving it.

Tell us before booking if you need a particular statutory approval, employer acceptance, site-access credential or professional recognition. We will confirm whether the proposed course meets that stated requirement. A general training certificate does not automatically confer a licence to perform regulated work or guarantee acceptance by every employer or authority. Any expiry or refresher requirement must be stated for the relevant course.

Where we are your contracting supplier, using a contractor does not remove our obligations to you. If a separate provider will contract with you directly, its identity, role, prices and terms will be disclosed before you agree. We will not substitute a materially different provider, qualification or certificate without your agreement.

4. Service delivery and learner responsibilities

We will perform the agreed services with reasonable care and skill and notify you promptly of material delays. The quotation or course information will disclose training dates, the expected completion and certificate timelines, practical and assessment requirements, included assessment attempts, and any separately priced reassessments.

You must provide accurate information reasonably needed for the work, attend the required sessions, complete your own assessments, follow reasonable safety instructions and arrange agreed site access. For online training, the required device, software and internet access will be disclosed before booking. Tell us about access needs so that reasonable arrangements can be discussed.

If unsafe conduct, impersonation or serious misuse requires us to pause participation, we will explain the reason and consider a fair remedy. Suspension does not automatically forfeit all payments. Any cancellation, charge or refund remains subject to section 6 and applicable law.

5. Prices and payment

Prices are quoted in South African rand. Before you accept, we will state the total payable, whether VAT is applicable, and any travel, delivery, materials, assessment, certificate or other charges. VAT will be charged only where we are legally entitled and required to charge it. Additional work or charges require your prior agreement.

The quotation or invoice will state the accepted payment methods, payment due dates, any reasonable deposit and the conditions for starting work. A deposit is not automatically non-refundable. We will provide a transaction record and account for payments and any lawful deductions.

Payment instructions will identify the payee and, where used, the payment service provider and applicable security terms before payment. For electronic transactions, we must use a payment system that is sufficiently secure for the transaction and meets accepted technological standards. Our responsibility for a failure to do so is not excluded. Do not send full card details or passwords through an enquiry form or WhatsApp. Verify an unexpected change to banking details using our published telephone number.

6. Cancellations and refund policy

The Consumer Protection Act 68 of 2008 (CPA) and Electronic Communications and Transactions Act 25 of 2002 (ECTA) apply where their requirements are met. Their coverage differs: ECTA’s consumer definition concerns natural persons, while the CPA can also protect qualifying juristic persons. We will not deny a right simply because a booking was made for work. The rules below operate subject to each Act’s scope and lawful exceptions.

6.1 Online cooling-off rights

Where ECTA section 44 applies, you may cancel a service transaction and any related credit agreement without giving a reason or paying a penalty within seven days after the agreement was concluded. For goods covered by that section, the period runs for seven days after receipt. Any payment already made must be refunded within 30 days after cancellation. Only the direct cost of returning goods may be charged under this cooling-off right.

ECTA contains specific exceptions. In particular, its section 44 cooling-off right does not apply to a service that actually begins with your consent before the seven-day period ends. If you ask us to start within that period, we will explain this consequence and obtain your separate, express consent before starting. Payment, a pre-ticked box, or acceptance of these general terms alone will not be treated as that consent. Other statutory rights, including remedies for defective services, remain available.

If we fail to provide the information or order-review opportunities required by ECTA section 43(1) or (2), section 43(3) allows cancellation within 14 days after receiving the goods or services. You must return what was supplied or, where applicable, stop using the services, and we must refund all payments less only the direct cost of returning goods. This is a separate right from the ordinary seven-day cooling-off period.

6.2 Direct-marketing cooling-off rights

Where CPA section 16 applies to a transaction resulting from direct marketing, and ECTA section 44 does not apply to that transaction, you may cancel without reason or penalty by written or other recorded notice within five business days after the later of concluding the transaction or receiving any goods supplied under it. We will refund payments within 15 business days after receiving the cancellation notice where no goods were delivered, or after receiving returned goods where goods were delivered, subject only to deductions the CPA permits.

6.3 Advance bookings, rescheduling and non-attendance

Outside a penalty-free cancellation right, you may cancel an advance booking. Where CPA section 17 applies, we may charge only a reasonable cancellation amount. We will consider the nature of the booking, the notice given, our reasonable ability to fill the place or use the reserved time, and relevant industry practice. We will also account for costs saved and amounts recovered, and explain any deduction in writing.

Any proposed booking-specific cancellation scale must be disclosed before acceptance and remains subject to legal fairness requirements. There is no automatic blanket forfeiture of deposits, online-course fees or the full booking price. Late cancellation or non-attendance may justify a reasonable charge, but does not by itself establish that the entire fee is payable.

Where CPA section 17(5) applies, no cancellation charge will be imposed if the booking cannot be honoured because of the death or hospitalisation of the person for whom, or for whose benefit, it was made. We may request proportionate supporting information through an appropriate private channel.

We will consider requests to move a booking or substitute an eligible learner, subject to availability and course requirements. Any permitted extra cost will be explained before you agree. You do not have to accept a replacement date or credit where the law entitles you to a refund.

6.4 If we cancel, cannot deliver or materially change the service

If we cancel a booking or cannot provide the agreed service, you may choose an agreed replacement or a refund for the service not supplied. If part of a package has been delivered, any deduction must reflect its lawful, reasonable value; a full refund may be due where the failure defeats the purpose of the whole booking. We will preserve any additional statutory remedy, including rights arising from overbooking or a material misrepresentation.

For transactions governed by ECTA section 46, we must execute the order within 30 days after receiving it unless another period is agreed. If we fail to meet that period, you may cancel on seven days’ written notice. If the goods or services are unavailable, we must notify you immediately and refund payments within 30 days after that notification. Events outside our control do not automatically entitle us to retain payment for an undelivered service.

6.5 Deficient services and incorrect descriptions

If our service fails to meet the standards required by CPA section 54, you may require us to correct the defect or refund a reasonable portion of the price, taking account of the extent of the failure. We will not insist on a repair first where you have the right to choose a refund. Claims about accreditation, credits, course content and certificates form part of the description of the service.

For any goods supplied, applicable CPA rights relating to description, quality and defective goods, including sections 20, 55 and 56 where relevant, remain available. These terms do not replace a statutory repair, replacement or refund right with a voucher.

6.6 Digital access and work already performed

Accessing a course, downloading a document or commissioning customised work does not create a blanket exclusion from refunds. A statutory cooling-off exception will be applied only if its actual legal conditions are satisfied. Where no penalty-free cancellation or other refund right applies, we may account for services properly supplied and reasonable lawful cancellation costs, without charging twice for the same loss.

Failure to complete a course or meet clearly disclosed assessment criteria does not alone establish that the service was defective. You can still challenge inadequate delivery, incorrect marketing or an unfair assessment process.

6.7 Fixed-term agreements

If an agreement falls within CPA section 14, its duration, renewal and expiry arrangements will be disclosed separately and comply with that section. You may cancel early on 20 business days’ written or other recorded notice, subject only to amounts lawfully due and a reasonable cancellation penalty. Applicable expiry notices and rights remain intact. Section 14 does not apply to transactions between juristic persons.

6.8 How to request cancellation or a refund

Email info@ohscompliance.co.za, send a WhatsApp message to +27 63 901 4111, or deliver written notice to our registered office. Give your name, contact details, booking reference if available, and the service concerned. A reason is not required when exercising a no-reason cooling-off right. For a service complaint, describing the problem helps us investigate it.

Keep a copy of your notice. You do not need to use a special form or wait for our acknowledgement to exercise a statutory cancellation right. Missing a booking reference does not invalidate a notice that reasonably identifies the transaction.

We aim to acknowledge requests within two business days and provide a written outcome or progress update within ten business days. These service targets do not extend a statutory deadline. Refunds will be made promptly, within any applicable legal deadline, to the original payer using the original payment method where practicable or a securely verified agreed alternative. We will not impose a processing fee on a refund that must be penalty-free. Any deduction or refusal will be explained and may be disputed under section 11.

7. Website access and learning materials

Use the website and learning systems lawfully. Do not gain unauthorised access, interfere with security, upload malicious files, impersonate another person or alter certificates. Keep any account credentials private and tell us promptly about suspected misuse.

We or our licensors retain ownership of our pre-existing course materials, templates, branding and other protected content. Subject to the agreed licence, you may use supplied materials for your own learning or the internal business purpose for which they were purchased, including agreed use of safety documents with clients or regulators. You may not resell or publicly distribute protected materials without permission, except where the law allows it. Your own documents and personal information remain yours.

Links to external websites and messaging platforms take you to services with their own terms and privacy notices. We remain responsible for our own processing and for obligations that the law places on us when selecting or using a service provider.

8. Service responsibilities and liability

Our work supports workplace health and safety duties. Employers, duty holders and learners remain responsible for implementing appropriate measures, maintaining current records and complying with their own legal obligations. A training certificate, safety file or audit does not itself guarantee that every legal requirement has been met or that an authority will approve a site.

This does not excuse us from supplying what we promised, delivering work with the legally required care and quality, or addressing a purpose that you disclosed and we agreed to meet. Nothing in these terms excludes liability for fraud, wilful misconduct, gross negligence, or any loss or obligation that applicable law does not allow us to exclude. We do not require you to waive mandatory consumer rights.

9. Privacy and POPIA notice

OHS COMPLIANCE is the responsible party for personal information where we determine why and how it is processed. Our identity, address and Information Officer contact route appear in section 1. This notice explains processing for enquiries, bookings, service delivery and administration under the Protection of Personal Information Act 4 of 2013 (POPIA).

9.1 Information and sources

We collect contact and business details, correspondence, site requirements, quotation and invoice information, payment confirmations and documents you provide. For training, necessary information may include learner names, contact details, attendance, assessment results and certificate records. Website hosting systems may also process technical connection and security logs, such as IP addresses, request times and browser information.

Information normally comes directly from you. It may also come from an employer booking on a learner’s behalf, an authorised representative, our delivery contractor or a payment service provider. We will provide any additional notice needed for a particular collection and identify a legal requirement for collecting information where one applies.

Fields identified as necessary for an enquiry or booking are needed to respond or provide the service. You may decline to supply information, but we may then be unable to quote, enrol a learner, verify a payment or issue a certificate. Optional information and marketing choices are voluntary. We will not describe optional information as legally required.

9.2 Purposes and lawful grounds

We use relevant information to answer enquiries, prepare quotations, arrange training or site services, administer assessments and certificates, manage accounts, meet applicable recordkeeping duties, secure our systems and resolve complaints. We rely, as appropriate, on steps requested before a contract or its performance, a legal obligation, a legitimate interest permitted by POPIA, or valid consent. Accepting these terms is not blanket consent to unrelated processing.

9.3 Uploads and learner records

Upload only the information needed for your enquiry. Do not send identity documents, signatures, medical information or private employee records through a public enquiry form. Contact us to arrange an appropriate secure channel if those records are required. If you provide another person’s information, you must have a lawful basis and ensure that the person receives the relevant privacy information; this does not remove our own duties.

We will not publish private learner records, identification numbers or signatures on public website pages. Any necessary processing of children’s or special personal information will require a lawful basis and safeguards appropriate to that information.

9.4 Sharing and overseas services

We share necessary information with authorised staff, relevant training and assessment contractors, certificate issuers, hosting and communication providers, payment providers, professional advisers and authorities where lawfully required. Where an employer sponsors training, we may share relevant attendance, results and certificate information for that purpose after providing appropriate notice. We do not sell personal information.

Service providers processing information only on our instructions must be bound by appropriate confidentiality and security obligations. A training or awarding body acting as a separate responsible party must be identified where relevant, with its own privacy notice.

Cloud, email and messaging services may involve processing outside South Africa. Before a transfer, we must establish a lawful basis under POPIA section 72, such as an adequately protective law or binding agreement, valid consent, or another applicable statutory ground. Where such a transfer is intended, the relevant collection notice will explain it and the level of protection. Contact the Information Officer for information about recipients and safeguards relevant to your records.

9.5 Retention and security

We retain personal information for as long as reasonably needed for its stated purpose, applicable legal or accreditation recordkeeping duties, or the establishment or defence of legal claims. Retention depends on the record type and requirement; you may ask for the applicable period or criteria. When there is no lawful reason to retain a record, it must be securely deleted, destroyed or de-identified.

We must maintain reasonable technical and organisational safeguards against loss, misuse and unauthorised access, including appropriate access restrictions and secure handling of sensitive records. Where POPIA section 22 requires it, we will notify the Information Regulator and affected data subjects as soon as reasonably possible after discovering a security compromise, subject to lawful delay or notification exceptions. No claim of absolute security is made.

9.6 Your privacy rights and access to records

You may ask whether we hold your personal information, request access, seek correction or lawful deletion, object to processing where POPIA permits, and withdraw consent for future consent-based processing. Withdrawal does not undo processing that was lawful before withdrawal or prevent processing on another valid ground. You may also complain to the Information Regulator.

Send requests to the Information Officer using section 1. We may need proportionate verification of identity or authority before disclosing records. We will explain any lawful limitation or prescribed fee before it applies; confirmation of whether we hold your personal information is free. Requests under the Promotion of Access to Information Act 2 of 2000 (PAIA) follow that Act’s procedures. Contact the Information Officer for the applicable PAIA manual and request process.

9.7 Marketing and contact choices

We use your selected email, telephone or WhatsApp contact route to deal with your enquiry or booking. Unsolicited electronic marketing will be sent only with valid consent or where the existing-customer exception in POPIA section 69 is satisfied for our own similar services, with the required opportunity to object when details are collected and in each marketing communication. We will identify the sender and provide a simple, free opt-out.

You may object to direct marketing at any time, including by contacting us. Booking a course is not a requirement to accept marketing. We will honour applicable direct-marketing restrictions and valid opt-outs. Necessary service and account messages are separate from promotional messages.

10. Cookies and analytics

This policy page does not use optional analytics or advertising cookies. Essential technologies used for functions such as secure login or fraud prevention must be limited to what is necessary and explained where those functions are offered.

Where optional analytics or tracking are offered, we will explain the provider, information collected, purpose and retention before asking for a choice. Optional tracking must stay off until you actively agree, and you must be able to decline or later withdraw consent without losing access to basic information or enquiries. Browser settings can also be used to manage cookies, although blocking essential cookies may affect functions that rely on them.

11. Complaints and dispute resolution

Please contact info@ohscompliance.co.za with the transaction details and the outcome you seek. Our acknowledgement and response targets in section 6.8 also apply to service complaints. An internal complaint does not prevent you from exercising a legal right or seeking urgent relief.

Consumer matters: You may approach an ombud or other dispute-resolution body with jurisdiction, the National Consumer Commission, a relevant tribunal or a competent court, following any procedure required by law. The NCC contact centre is 012 065 1940.
Personal information: You may lodge a complaint with the Information Regulator (South Africa). Telephone: 010 023 5200. General enquiries: enquiries@inforegulator.org.za. Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191, South Africa. The Regulator’s website provides the current complaints process.
Assessment or accreditation: Ask us for the applicable provider appeal process and the contact details of the approving or awarding body identified for your course. We will assist with a referral without limiting your rights against your contracting supplier.

12. Changes and applicable law

South African law governs these terms, subject to mandatory protections that apply to the transaction. No clause restricts access to a forum or remedy the law makes available. If a provision is unlawful or unenforceable, it applies only to the extent permitted by law, and the remaining terms continue where they can fairly operate.

We may update this page for future bookings and publish a new version date. Existing bookings remain governed by the terms agreed at the time, unless a lawful change is agreed or required by law. Material changes to personal-information processing will be notified appropriately, and fresh consent obtained where required.

Further information: Read the Consumer Protection Act, the Electronic Communications and Transactions Act, POPIA and PAIA resources, and the SAQA qualification guidance. Provider accreditation can be checked with the relevant body, including the QCTO where applicable.

Terms and conditions.